Frequently Asked Questions (FAQ)
Welcome to the Homedeals FAQ section! Below are answers to some of the most common questions about our products, shipping, returns, and more.
1. Orders & Payment
How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us at support@homedeals.store within 12 hours of purchase.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We provide free shipping across the UK on all orders.
How long does delivery take?
- Handling Time: 1-2 business days (Monday – Saturday)
- Transit Time: 4-6 business days (Monday – Saturday)
- Estimated Delivery Time: 5-8 business days (Monday – Saturday)
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. To qualify for a return, the item must be unused, in its original packaging, and approved by our support team.
How do I start a return?
To request a return, email us at support@homedeals.store with your order details.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
4. Product & Warranty
Are your products high quality?
Yes! All our products are carefully selected for durability, functionality, and design to ensure customer satisfaction.
Do your products come with a warranty?
Some of our products may include a manufacturer’s warranty. Contact us at support@homedeals.store for specific details.
5. Contact & Support
How can I contact customer support?
You can reach us via:
📧 Email: support@homedeals.store
📍 Address: Unit 178/B Chiswell Street, London, EC1Y 4SA, United Kingdom
📞 Phone: +44 07411 070157
If you have any other questions, feel free to contact us—we’re happy to help!